Returns Policy
Our aim is to make sure our customers are 100% happy with their purchase and to ensure that it arrives in perfect condition.
If you are unhappy with your order, we will refund your order within 14 days of when the order was delivered. However, we must be notified within 7 days of when the order is delivered that you will be returning and accept to pay the cost of returning the product. Refunds will only be issued including shipping costs if they were delivered in error, defective or badly damaged. Orders for bottles with personalised engravings cannot be cancelled or refunded.
Refunded orders must be returned in the original packaging and in good condition for the refund to be granted. Refunds will be processed within 14 days of receiving the product(s).
Images on our website are there for illustration only and might not be an exact representation of the product.
You are responsible for returning your order to Celtic Whiskey Shop unless they were already damaged or defective.
Please return items to the address below:
Celtic Whiskey Shop
27-28 Dawson Street
Dublin 2, Dublin
Ireland
Please follow the instructions below for returning items:
- Return a copy of the invoice highlighting the return items and please write the reason for returning and the quantity.
- Please put the order and invoice in the original packaging as tightly and securely as possible to ensure minimal damage from transit.
- Fix our address on the packaging and ensure no other addresses are visible.