FAQs
Yes. Ember can be chosen as a gift by the moment you want to give.
Bright is suited to lighter celebrations and new beginnings.
Still is suited to thoughtful gestures and quieter milestones.
Deep is suited to richer occasions, milestone gifts and after-dinner moments
Ember Spirits product orders are delivered and fulfilled by Celtic Whiskey Shop.
When you place an order through the Ember Spirits Website, the delivery, dispatch and fulfilment of your order will be handled by Celtic Whiskey Shop in line with its applicable delivery processes, courier arrangements, delivery territories, delivery timelines, charges, restrictions and alcohol-shipping requirements.
By placing an order, you acknowledge that Ember Spirits works with Celtic Whiskey Shop for order fulfilment and delivery, and that delivery information may be shared with Celtic Whiskey Shop and its courier or logistics partners where necessary to process, dispatch and deliver your order.
Celtic Whiskey Shop ships to many destinations, including Ireland, Northern Ireland, the United Kingdom, selected European territories, the United States, Australia, the Far East and other international destinations, subject to availability, courier access, customs requirements, alcohol-shipping restrictions and applicable local laws.
Delivery timelines vary depending on the delivery destination, courier capacity, customs processing, dispatch schedules and the delivery option available at checkout.
Estimated delivery timelines may be displayed at checkout where available. These timelines are estimates only and may be affected by:
· Courier capacity and operational delays
· Remote or hard-to-reach delivery areas
· Public holidays
· Customs or import processes, where applicable
· Age-verification requirements at checkout and/or delivery
· Incorrect or incomplete delivery information supplied at checkout
· Dispatch schedules for certain territories
· Circumstances outside the reasonable control of Ember Spirits, Celtic Whiskey Shop or the relevant courier
Because Ember Spirits sells alcohol, delivery may only be completed to a person who is legally permitted to receive alcohol in the relevant delivery territory.
If you are a distributor, retailer, bar, restaurant, hotel or hospitality partner, you can enquire through Stock Ember.
Tell us about your business, your location and the nature of your enquiry, and the Ember team will be delighted to get in touch.
Returns Policy
Our aim is to make sure our customers are 100% happy with their purchase and to ensure that it arrives in perfect condition.
If you are unhappy with your order, we will refund your order within 14 days of when the order was delivered. However, we must be notified within 7 days of when the order is delivered that you will be returning and accept to pay the cost of returning the product. Refunds will only be issued including shipping costs if they were delivered in error, defective or badly damaged. Orders for bottles with personalised engravings cannot be cancelled or refunded.
Refunded orders must be returned in the original packaging and in good condition for the refund to be granted. Refunds will be processed within 14 days of receiving the product(s).
Images on our website are there for illustration only and might not be an exact representation of the product.
You are responsible for returning your order to Celtic Whiskey Shop unless they were already damaged or defective.
Please return items to the address below:
Celtic Whiskey Shop
27-28 Dawson Street
Dublin 2, Dublin
Ireland
Please follow the instructions below for returning items:
- Return a copy of the invoice highlighting the return items and please write the reason for returning and the quantity.
- Please put the order and invoice in the original packaging as tightly and securely as possible to ensure minimal damage from transit.
- Fix our address on the packaging and ensure no other addresses are visible.
Ember is a modern Irish whiskey brand crafted around mood, flavour and occasion.
The range includes Bright, Still and Deep: three 8-year-old Irish whiskeys created for lighter, quieter and richer moments.
Bright is fresh, lifted and gently spiced. Still is smooth, gentle and quietly layered. Deep is rounded, warming and rich with sherry depth.
Bright is crafted for lighter moments, with notes of vanilla, citrus, honeyed malt and gentle spice. It suits first pours, celebrations, hosting gifts and social moments.
Still is crafted for quieter moments, with notes of stout, cream, vanilla, soft oak and roasted warmth. It suits evenings in, thoughtful gifts and slower conversations.
Deep is crafted for richer moments, with notes of dark fruits, spice, caramel, oak and lingering sweetness. It suits dinner tables, after-dark pours, milestone gifts and moments that linger.
Ember Irish Whiskey is available through the Ember website and selected online retail partners.
As the brand grows, Ember will also become available through selected retail and hospitality spaces.
We ship worldwide to many destinations including the EU, USA, UK, the Far East & Australia. Please find below information on payments, delivery charges and shipping information. If you can’t find the information you’re looking for, please email me with any queries at laura@emberspirits.com.
Important information
Whilst we try to maintain a very high standard of service there is always an element of risk in sending alcohol overseas. Therefore we must warn our customers that there may be possibilities of customs charges or seizures when sending goods to certain countries outside the EU. In the event of such charges or seizures, Ember will not be responsible for the payment of these extra customs charges and we will not be able to offer any kind of compensation or refund.
We will label our goods in such a way to minimise any charges or seizures but in some cases they may be unavoidable. If you have any concerns regarding shipping to your country then we recommend contacting us first before placing an order. Occasionally errors can arise in the pricing and information displayed for our products. In the event of such errors we reserve the right to cancel sales and refund the customer for the amount paid.
Ireland
Flat rate: €8.95
Delivery: 1-3 working days
Note that we do not offer a pay and collect service in the shop on Dawson St. However we are always happy to reserve stock and let customers pay when they arrive in the shop.
Northern Ireland (Antrim, Armagh, Derry, Down, Fermanagh, Tyrone)
Flat rate: €10.95
Delivery: 1-3 working days
United Kingdom (Dispatched bi-weekly, please email accounts@celticwhiskeyshop.com for dates)
Flat rate:
1-6 bottles €25
7-12 bottles €35
13-18 bottles €45
19-24 bottles €55
and so on…
Delivery: 3-8 working days
USA
USA Customs Update
Due to changes to USA imports effective from 28th August 2025, there is currently a 2-week hold for the clearance of alcohol shipments. Please be advised further delays may be expected due to this change. We apologise for any inconvenience caused, but this is outside of our control.
To the following states only: To the following states only:
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin, West Virginia, Wyoming.
USA Tariffs 2025
As we await full clarity on the rules surrounding the newly introduced 20% tariff, we wanted our USA customers to be aware of the following:
At the moment it looks like tariffs are only to be applied to goods valued at over €800.
Therefore while we await absolute confirmation, we will not be automatically charging a tariff fee on transactions for orders going to the United States for orders under €800. If your order is over €800 we will contact you after the order has been placed to apply the surcharge.
If the situation changes and the tariff needs to be applied, we will contact you before we ship your order and give you the option to pay an additional surcharge or cancel your order.
Delivery: 15 to 20 working days from DISPATCH DATE (WEEKENDS/BANK HOLIDAYS NOT INCLUDED).
Tracking numbers: 8 to 12 working days from DISPATCH DATE for us to receive the assigned tracking numbers from our shipping partner. We will send to customers once received.
Flat rate:
1 bottle €65 ex-VAT
2 bottles €98 ex-VAT
3 bottles €125 ex-VAT
4 bottles €150 ex-VAT
5 bottles €175 ex-VAT
6 bottles €200 ex-VAT
7 bottles €225 ex-VAT
8 bottles €250 ex-VAT
9 bottles €275 ex-VAT
10 bottles €295 ex-VAT
11 bottles €320 ex-VAT
12 bottles €340 ex-VAT
and so on…
Delivery: Shipments to the United States are bi-weekly and may take up to 21 days to be delivered with FedEx
Australia & Far East Countries
Australia
Hong Kong
Japan *If our Japanese customers wish to change their delivery address after dispatch, please understand that delays may occur. The first address change is free of charge; however, any subsequent changes will incur a fee of €50 per request. Please note that Celtic Whiskey Shop has no control over delivery times or customs processing delays. Once an order has been dispatched, it is in the hands of the selected courier. Thank you for your understanding.
New Zealand
Singapore
South Korea
Taiwan
Flat rate:
1 bottle €53.95 ex-VAT
2 bottles €67.20 ex-VAT
3 bottles €86.45 ex-VAT
4 bottles €99.44 ex-VAT
5 bottles €112.32 ex-VAT
6 bottles €125.18 ex-VAT
7 bottles €142.34 ex-VAT
8 bottles €150.92 ex-VAT
9 bottles €204.88 ex-VAT
10 bottles €218.12 ex-VAT
11 bottles €237.37 ex-VAT
12 bottles €250.37 ex-VAT
and so on…
Europe Zone 1
Belgium, France, Germany, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain
Please note that there can be customs charges on shipments into Brussels on alcohol. Duties would need to be paid by the recipient for delivery.
Flat rate:
Europe Zone 1
Belgium, France, Germany, Netherlands, Italy, Luxembourg and Monaco
1 Bottle €19.50
2 Bottles €19.50
3 Bottles €19.50
4 Bottles €19.50
5 BOTTLE €19.50
6 Bottles €19.50
7 Bottles €25.00
8 Bottles €25.00
9 Bottles €25.00
10 Bottles €25.00
11 Bottles €25.00
12 Bottles €25.00
Europe Zone 2
Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
Flat rate:
1 Bottle €30
2 Bottles €30
3 Bottles €30
4 Bottles €30
5 Bottles €30
6 Bottles €30
7 Bottles €30
8 Bottles €30
9 Bottles €30
10 Bottles €30
Europe Zone 3
Canary Islands, Gibraltar, Iceland, Norway, Sweden, Switzerland
Flat rate:
1 bottle €38.48 ex-VAT
2 bottles €46.09 ex-VAT
3 bottles €58.35 ex-VAT
4 bottles €65.60 ex-VAT
5 bottles €72.86 ex-VAT
6 bottles €80.11 ex-VAT
7 bottles €89.78 ex-VAT
8 bottles €94.62 ex-VAT
9 bottles €133.10 ex-VAT
10 bottles €140.71 ex-VAT
11 bottles €151.97 ex-VAT
12 bottles €160.22 ex-VAT
and so on…
Europe Zone 4
Croatia, San Marino, Serbia, Vatican City
Flat rate:
1 bottle €45.16 ex-VAT
2 bottles €57.64 ex-VAT
3 bottles €66.95 ex-VAT
4 bottles €75.68 ex-VAT
5 bottles €84.11 ex-VAT
6 bottles €92.54 ex-VAT
7 bottles €100.56 ex-VAT
8 bottles €107.76 ex-VAT
9 bottles €114.96 ex-VAT
10 bottles €122.17 ex-VAT
11 bottles €129.54 ex-VAT
12 bottles €136.92 ex-VAT
and so on…
Choose Bright if you want something fresh, lifted and suited to lighter social moments.
Choose Still if you want something smooth, calm and suited to quieter moments.
Choose Deep if you want something rich and warming for after-dark moments.
If you are not sure, Choose Your Pour can guide you to the Ember expression that best fits your mood, palate or occasion.
Ember is an alcoholic product and may only be viewed or purchased by people of legal drinking age.
Age confirmation helps us ensure that Ember is enjoyed responsibly and in line with applicable legal requirements.
